The WISE & Healthy Aging Long-Term Care Ombudsman Program provides brief interventions to improve the quality of care and quality of life in long-term care facilities.

The basis of the Ombudsman program is the “expressed wish” of the resident. The Ombudsman educates residents about options available to resolve a complaint, encouraging personal empowerment.

Options may include simply making a facility administrator aware of an issue, having a meeting with facility staff, coordinating assistance with licensing entities, and professional boards, and working with law enforcement to address issues of criminal abuse.