Make a Complaint
The WISE & Healthy Aging Long-Term Care Ombudsman Program provides brief interventions to improve the quality of care and quality of life in long-term care facilities.
The basis of the Ombudsman program is the “expressed wish” of the resident. The Ombudsman educates residents about options available to resolve a complaint, encouraging personal empowerment.
Options may include simply making a facility administrator aware of an issue, having a meeting with facility staff, coordinating assistance with licensing entities, and professional boards, and working with law enforcement to address issues of criminal abuse.
The Long-Term Care Ombudsman Program advocates for seniors and adults with disabilities living in the more than 2,129 long-term care facilities throughout Los Angeles and San Bernardino Counties:
Regional Offices:
• Santa Monica
• Van Nuys
• Pasadena
• Long Beach
• Montebello
• Torrance
• Palmdale
• San Bernardino
• Victorville
Hours of Operation & Contact Information:
Monday – Friday from 8:30 am – 5:00 pm
The Long-Term Care Ombudsman Program advocates for seniors and adults with disabilities living in the more than 2,129 long-term care facilities throughout Los Angeles and San Bernardino Counties.
Central Intake Phone: 800-334-9473
Fax: (310) 395-4090
After Hours Crisis Line: 800- 231-4024