Make a Complaint

The WISE & Healthy Aging Long-Term Care Ombudsman Program provides brief interventions to improve the quality of care and quality of life in long-term care facilities.

The basis of the Ombudsman program is the “expressed wish” of the resident. The Ombudsman educates residents about options available to resolve a complaint, encouraging personal empowerment.

Options may include simply making a facility administrator aware of an issue, having a meeting with facility staff, coordinating assistance with licensing entities, and professional boards, and working with law enforcement to address issues of criminal abuse.

The Long-Term Care Ombudsman Program advocates for seniors and adults with disabilities living in the more than 2,129 long-term care facilities throughout Los Angeles and San Bernardino Counties:

Regional Offices:

Santa Monica
Van Nuys
Pasadena
Long Beach
Montebello

Torrance
Palmdale
San Bernardino
Victorville

Hours of Operation & Contact Information:
Monday – Friday from 8:30 am – 5:00 pm
The Long-Term Care Ombudsman Program advocates for seniors and adults with disabilities living in the more than 2,129 long-term care facilities throughout Los Angeles and San Bernardino Counties.

Central Intake Phone: 800-334-9473

Fax: (310) 395-4090   

After Hours Crisis Line: 800- 231-4024