Ombudsman Role

Advocating for the rights of residents in Long-Term Care:

An Ombudsman listens to a resident’s concerns, provides information and assistance when requested and will investigate and resolve complaints related to care or personal rights.

The representatives of the WISE & Healthy Aging Long-Term Care Ombudsman Program advocate for residents occupying the more than 229,000 beds in long-term care facilities throughout the counties of Los Angeles and San Bernardino. These facilities include nursing homes; residential care facilities for the elderly (also known as assisted living, or board and care facilities).

WISE & Healthy Aging oversees ombudsman services in the County of Los Angeles and the County of San Bernardino as part of the California Long-Term Care Ombudsman Program, which is authorized under the federal Older Americans Act and its California companion, the Older Californians Act.

Ombudsman Brochures