Ombudsmen are trained professionals who help protect and ensure the quality of care of individuals living in long-term care facilities, educating residents and their families about their rights in nursing homes and residential care.

The following is a partial list of rights that are applicable to all individuals living in skilled nursing or residential home:

• Be treated with respect, dignity.
• Be free from chemical and physical restraint.
• Manage your own finances.
• Voice grievances without fear of retaliation.
• Associate and communicate privately with any person of your choice.
• Send and receive personal mail.
• Have your personal and medical records kept confidential.
• Apply for state and federal assistance without threats or discrimination.
• Be fully informed prior to admission of your rights, services available and charges.